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10 Technology Trends you cannot ignore in 2021
Technology is evolving at the speed of light and IT professionals need to keep up. Here’s what 2021 has in store for you that will change the way we buy, sell and experience anything:
1. Artificial Intelligence
What is AI?
AI or Artificial Intelligence is making smart machines that can work as a human only better. It is a branch of computer science that is concerned with building machines that can perform any task that requires human intelligence. A common example of AI is Siri.
According to the latest research, AI has helped more than 85% of companies in generating better experiences for their customers and this will only get better. 2021 will see more sophisticated applications of AI in almost every industry with AI giants getting into collaboration wars to stay atop.
2. Robotic Process Automation (RPA)
What is RPA?
Robotic Process Automation is the technology that helps businesses today to configure computer software, or a “robot” to copy and integrate the actions of a human interacting within digital systems to execute a business task except with a 100 percent accuracy and zero error.
According to Forrester’s research for 2021, “one in every four information workers will receive help from software bots or Robotic Process Automation in 2021”
More and more organizations will adopt RPA other Intelligent Automation technologies in keeping employees high performing, engaged, and efficient.
3. Edge Computing
What is Edge Computing?
Edge computing is computing that’s done at or near the source of the data and which brings computation and data storage closer to the location where it is needed, to improve response times and save bandwidth.
2021 has a lot in store for edge computing starting with the amalgamation of edge and AI that will drive real-time personalization and more. Edge computing will continue to becomes as ubiquitous as cloud computing and there will be increased demand for scalability and centralized management.
4. 5G
What is 5G?
5G is the fifth-generation cellular network, which cellular phone companies began deploying worldwide in 2019, and is the planned successor to the 4G networks which provide connectivity to most current cell phones.
5G can deliver data rates of 10 to 100 times faster than current 4G networks, which will greatly improve user experience and the performance of use cases that are already in existence. With data speed at this rate, consumers will experience low latency and the ability to connect many devices without being bogged down.
5. Total Experience
What is TX?
TX or Total Experience means unification of Design, marketing, and customer and employee experience to provide an exceptional and unified experience of engagement with a business.
Gartner predicts that over the next three years, businesses that prioritize a total experience strategy will beat their competitors on every important satisfaction metric. Total experience doesn’t just focus on perfecting the customer experience but it also takes into account the employee and user experience makes the journey of a user seamless.
6. Hybrid Cloud
What is Hybrid Cloud?
Hybrid cloud is combining a private cloud with one or more public cloud services, with proprietary software to provide businesses with greater flexibility by moving workloads between cloud solutions. It refers to mixed computing, storage, and services environment made up of on-premises infrastructure, private cloud services, and a public cloud—such as Amazon Web Services (AWS) or Microsoft Azure.
Many organizations especially IT industries will adopt Hybrid cloud in 2021 and cloud platforms themselves will turn hybrid as fewer companies are now dependent on a public cloud. Increasing use of Edge computing is another factor driving the growing rise of Hybrid cloud, as it demands elastic and flexible cloud infrastructure.
7. Quantum Computing
What is Quantum Computing?
Quantum computing is the use of principles of quantum theory, such as superposition and entanglement to perform computation by creating states that scale exponentially with the number of qubits, or quantum bits. Computers that perform quantum computations are known as quantum computers.
Many industries have started using quantum computing, including banking, capital markets, insurance, automotive, aerospace, and energy. In 2021, almost every big industry will start leveraging the power of quantum computing starting with the agriculture industry because of applications of quantum computing to the chemistry of producing fertilizer.
8. Privacy and Confidential Computing
What is Confidential computing?
Confidential computing or Data Security Confidential computing is a cloud computing technology that isolates sensitive data in a protected CPU enclave during processing. Since more and more companies are now relying on hybrid cloud services, data privacy in the cloud is a big concern.
Confidential computing will be the only way forward for big companies whose most valuable asset is their data. Thus, with the help of confidential computing, they can still run code in a trusted enclave without the fear that their data can be altered. With data security being the biggest demand constantly, confidential computing will be a critical part of future cybersecurity plans.
9. Chatbots
What are Chatbots?
A chatbot also known as a “conversational agent is a software application used to conduct an online chat conversation to provide human-like support to customers and end-users. A chatbot is a type of software that can automate conversations and interact with people through messaging platforms.
50% of businesses have already started incorporating chatbots in their business processes enabling more than 1 million people to use them daily. In 2021, AI chatbots will undergo transformational changes across all core business processes. Up to 90% of the customer interactions are in the process of being fully automated via chatbots.
10. Customer Data Platforms (CDP)
What are CDPs?
A customer data platform is a collection of software that creates a persistent, unified customer database that is accessible to other systems. Data is pulled from multiple sources, cleaned, and combined to create a single customer profile.
CDPs are gaining momentum day by day despite many marketers not being familiar with this technology. CDP industry will reach $1.5 million in 2021. CDP will enable marketers with comprehensive data-driven marketing, a very attractive marketing concept where all your customer data is combined for marketing (and other) uses.
